Terms and Conditions of Use of the Dentry Service
Last updated: 29 June 2026
These Terms and Conditions ("Terms") govern access to and use of the Dentry dental practice management service, offered by Roques OÜ, a company incorporated under Estonian law, with registered address at Ahtri tn 12, 15551 Tallinn, Estonia ("Dentry", "we", "the Company").
The Service is intended exclusively for dental clinics and practices and the professionals who operate them. Dentry does not target consumers, and the User declares that they are contracting the Service for a business or professional activity.
Use of the Service implies full and unreserved acceptance of these Terms. If you do not agree, you must not use Dentry.
These Terms are published in English and Italian. The Italian version is the legally authoritative one; in the event of any discrepancy between versions, the Italian version prevails.
Definitions
For the purposes of these Terms, the following terms shall have the meaning indicated:
Dentry / Platform / Service
The SaaS solution for dental studio and clinic management offered by Roques OÜ, accessible through the domain dentry.app and its subdomains.
Dentry includes functionality for calendar and shift scheduling of dentists, assistants, secretaries, and other staff; seat and room (resource) management; employee profiles with skills and competencies; assessments and professional development plans; task management; KPI tracking; team performance evaluation; and bonus assignment.
User / Client
Any natural or legal person who contracts or uses the Service for strictly professional purposes, whether as a dental clinic, dental practice, or dental professional.
The User declares and warrants that they do not act as a consumer.
User Data
Any information entered by the User on the Platform, including staff records, scheduling and shift data, seat and room configurations, skills and competency profiles, assessments and development plans, tasks, KPIs, performance evaluations, bonus assignments, and any other data necessary for the provision of the Service.
Subscription Plans
The access modalities to the Service, with their associated functionalities and prices, described in the pricing section of the dentry.app website or in the equivalent section of the Platform. Contracting a plan implies acceptance of the associated price and its particular conditions.
Payment Processor / Stripe
Stripe (Stripe Payments Europe, Limited and its group entities, "Stripe"), an independent, regulated payment service provider through which Dentry processes subscription payments. Dentry does not provide payment services and never holds the funds of the User beyond the agreed subscription fees.
Applicable Law
For contractual purposes, Estonian law governs these Terms, as further set out in the "Governing Law and Jurisdiction" section.
Purpose of Contract and Service Description
Purpose of Contract
These Terms govern the conditions under which the User accesses and uses Dentry, as well as the rights and obligations of both parties. The contract comprises the use of the dental practice management software and the functionalities offered on the Platform. Access to or use of the Service implies full acceptance of this document.
Service Description
Dentry is a digital platform aimed at dental clinics and practices that brings workforce and operations management into a single place. The Platform allows the User to plan calendars and shifts for dentists, assistants, secretaries, and other staff, and to manage seats and rooms as bookable resources for clear visibility of who works, when, and where.
Dentry also enables the User to maintain employee profiles with skills and competencies, run assessments, build professional development plans, create and assign tasks, track key performance indicators (KPIs), evaluate team performance, and define and assign bonuses.
The Platform is multi-tenant: each clinic operates within its own isolated workspace, and the data of one clinic is not accessible to other clinics.
Nature of the Service
Dentry is software provided under a SaaS model, accessible entirely online without the need for local installation. Dentry is a management and organizational tool only. It does not provide clinical, medical, legal, employment, tax, or accounting advice, and it does not replace the professional judgment of the User or their advisors. Decisions on staffing, scheduling, employment, compensation, performance, and any clinical or regulatory matter remain the sole responsibility of the User.
Service Evolution
Dentry may introduce improvements or technical modifications, add functionalities, and implement adjustments needed to keep the Service secure, reliable, and up to date. In no case will these modifications imply a reduction in the general quality level of the contracted Service.
Account Registration and Professional Use of the Service
Account Creation
To use Dentry, it is necessary to register and create a user account through the means enabled on the Platform. During registration, the User must provide truthful, complete, and up-to-date information and commits to keeping it current. Dentry may request additional documentation to verify the User's identity or, where appropriate, their capacity to act on behalf of a clinic or entity.
Access to the Service is through personal and non-transferable credentials. The User is responsible for their proper custody and confidentiality, as well as all activity carried out through their account. In case of loss, unauthorized access, or suspicion of a security breach, the User must immediately notify Dentry. Until such notice is given, any use made through the credentials will be considered as made by the User.
Professional Nature of the Service
The Service is exclusively aimed at professional or business activities. By registering, the User declares that they contract and use Dentry within the framework of their professional activity and that they do not hold consumer status. This circumstance determines the application of the legal regime specific to B2B relationships and excludes the application of special consumer protection regulations.
Limits on Account Creation and Maintenance
Each User may only hold one account per clinic or entity, unless expressly authorized by Dentry. The Company reserves the right to suspend or cancel accounts that are duplicated, that violate these Terms, or that have been created without meeting the requirements established herein.
Proper Use of the Platform
The User must use Dentry in accordance with its professional purpose and in compliance with the law, good faith, and public order. Any use that may cause alterations in the operation of the Service, improper access, or interference in third-party systems is prohibited. Automated information extraction techniques (screen scraping, web scraping, or other similar methods) are not permitted without express written authorization from Dentry.
The Company may temporarily or permanently suspend access to the Service when there are reasonable indications of fraudulent, illegal, or contrary use to these Terms, without prejudice to any legal actions that may correspond.
Access to Paid Subscription Plans
Access to paid plans requires providing the billing data and the data necessary to process the chosen payment method. The User declares that they have sufficient capacity to contract and, when acting on behalf of a clinic or entity, to validly bind it to Dentry.
Pricing and Payments
Subscription Plans and Fees
Use of Dentry is provided through the different subscription plans available on the Platform, each with specific functionalities, limits, and economic conditions. Current fees are published in the corresponding section of the Dentry website and form an integral part of these Terms. Contracting a plan implies acceptance of the associated price and its particular conditions.
Fees apply for monthly or annual periods, depending on the modality selected by the User at the time of contracting. The amounts indicated do not include applicable taxes, which will be determined in accordance with the regulations in force at any given time, depending on the nature of the User and their tax situation.
Billing and Payment Method
The amount of the contracted plan is charged in advance at the beginning of each billing cycle through Stripe, using the payment method selected by the User on the Platform. Plan activation is subject to correct payment authorization by the issuing entity. Dentry cannot activate or maintain the Service if payment is not authorized or if it subsequently remains unpaid.
The User guarantees that they have the necessary legitimacy to use the provided payment method and commits to updating it when necessary. In case of non-payment, Dentry may temporarily suspend access to the Service until the situation is regularized.
Automatic Renewal and Cancellation
Subscription plans renew automatically for periods identical to those initially contracted, unless the User communicates their intention not to renew before the end of the current period. Cancellation affects only the following period, so the User may continue using the Service until the end date of the cycle already paid.
Cancellation of a plan does not generate the right to a refund for amounts already paid, without prejudice to cases where the law or these Terms provide otherwise.
Price Changes
Dentry may update or modify applicable fees. Changes will be communicated with a minimum of thirty days' notice before they take effect. The User may object to the update by communicating their decision before the scheduled date of application, in which case they may cancel their subscription at the end of the current billing cycle. If the User continues using the Service after the notice period has elapsed without expressing their objection, they will be deemed to fully accept the new fees.
Refund Policy
As a general rule, amounts paid are not refundable. A total or partial refund will only be appropriate when defective operation of the Service attributable exclusively to Dentry is proven and has substantially prevented its use. Refunds will not be granted for unused periods, differences in User expectations, incorrect data provided by the User, or any incident derived from third parties external to Dentry.
User Obligations
The User commits to using Dentry diligently and in accordance with its professional nature. The User is responsible for the accuracy, completeness, and truthfulness of all data entered on the Platform, including staff records, scheduling and shift data, seat and room configurations, skills and competency profiles, assessments, development plans, tasks, KPIs, performance evaluations, and bonus assignments. Dentry is not obligated to verify the authenticity or correctness of such information.
The User is solely responsible for the organizational, employment, and operational decisions they make using the Platform, including how they schedule staff, manage resources, evaluate performance, and assign bonuses, as well as for compliance with any employment, labor, clinical, and regulatory obligations applicable to their activity. The use of Dentry does not replace the User's own judgment or that of their advisors.
It is prohibited to use the Platform for illegal or fraudulent activities or those that contravene current regulations, as well as to manipulate, distort, or attempt to breach its operation. The User may not modify, reverse engineer, or reproduce the technical operation of the Platform for purposes other than those permitted in these Terms.
The User is obligated to keep their data and access credentials protected and to inform Dentry without delay of any unauthorized access or suspicion of a security breach. The User will be responsible for damages generated by negligent use, lack of custody of their credentials, or access made under their credentials.
The User declares that they have the necessary authorizations and legal basis to enter the personal data of third parties (including staff members) on the Platform, complying with the corresponding information obligations, and keeps Dentry harmless from any claim that third parties may make in relation to such data.
Intellectual and Industrial Property
Dentry, its source code, architecture, design, interfaces, databases, logos, trademarks, graphic elements, and any other content or material associated with the Service are the exclusive property of Roques OÜ or are exploited under corresponding licenses. Access to or use of the Service does not grant the User any intellectual or industrial property rights, nor any license beyond what is strictly necessary to use the Platform in accordance with these Terms.
The User holds only a limited, non-exclusive, non-transferable, and revocable right of use, intended to allow them professional use of the Service during the term of the contract. This right does not permit reproducing, modifying, adapting, distributing, decompiling, reverse engineering, or creating derivative works from the Platform or any of its components, except in cases expressly permitted by law.
Any attempt to access the internal operation of the software, manipulate technical elements, interfere with security systems, or use the Service to develop products or services that compete directly or indirectly with Dentry is prohibited.
The User retains ownership of the data they enter on the Platform. However, the User grants Dentry a limited license to store, process, and transmit such data as necessary for the proper provision of the Service.
Unauthorized use of any element protected by intellectual or industrial property rights will allow Dentry to take corresponding legal measures and, where appropriate, suspend or cancel the User's access to the Service.
Service Availability
Dentry will endeavor to keep the Platform operational continuously and with a reasonable level of availability in accordance with the nature of the Service. However, the User acknowledges that temporary interruptions may occur due to maintenance tasks, technical updates, infrastructure provider incidents, or circumstances beyond Dentry's direct control. Carrying out these tasks is part of the normal operation of a cloud service and will not be considered a contractual breach.
Certain functionalities depend on the availability and correct operation of external systems, including hosting and infrastructure providers. The unavailability, outage, saturation, or irregular behavior of any of these elements may temporarily affect the Service without this being attributable to Dentry.
Dentry may perform scheduled interventions to introduce technical improvements, implement updates, or ensure Platform security. When reasonably possible, these interventions will be communicated in advance and carried out at times intended to minimize their impact. The Company may also carry out urgent actions when there are risks to data integrity, system security, or Service continuity.
The User accepts that not all incidents can be identified or resolved immediately, especially those related to elements external to the Company. In such cases, Dentry will act with the greatest possible diligence to restore normal operation. These situations will not, by themselves, give rise to financial compensation or additional liability other than that provided for in these Terms.
Limitation of Liability
Dentry provides the Service in accordance with reasonable technical and organizational means for its correct operation, but does not guarantee that the Platform will be free from errors, interruptions, or occasional failures derived from the inherent complexity of computer systems and their interaction with third parties. The User acknowledges that certain functionalities depend on services external to Dentry, such as hosting and infrastructure providers, whose behaviors and outages cannot be controlled by the Company.
Dentry assumes no responsibility for damages derived from organizational, employment, or operational decisions adopted by the User, incorrect configuration of the Platform, entry of inaccurate or incomplete data, or failure to review information managed through the Service. The Platform does not replace the professional judgment of the User or their advisors.
Dentry will not be liable for indirect damages, lost profits, loss of business opportunities, alterations in the User's activity, or any other economic damage that does not derive directly from a proven contractual breach attributable to the Company. Nor will it be responsible for damages caused by temporary unavailability of the Service, or those resulting from force majeure, actions by third parties, external technical incidents, or unforeseeable or unavoidable behaviors.
In any case, Dentry's total liability to the User for any claim derived from the use of the Service will be limited to the total amount actually paid by the User for the Service during the six (6) months prior to the moment when the event giving rise to liability occurs. This limit will apply even if the User had contracted the Service for a shorter period.
None of the limitations provided for in this clause will affect liability that, imperatively, cannot be excluded or limited under applicable law. These limitations will apply regardless of the nature of the action exercised (contractual, extra-contractual, or any other type).
Indemnification
The User will hold Dentry harmless, as well as its directors, employees, and collaborators, from any claim, damage, penalty, liability, or cost (including reasonable attorney fees) that derives directly or indirectly from improper use of the Service, breach of these Terms, or any legal obligation corresponding to the User.
This indemnification obligation extends, among other cases, to claims that may be made by third parties whose personal data has been entered on the Platform without the corresponding legal basis, and to damages derived from inaccurate or incomplete information provided by the User. It will also cover consequences derived from the use of the Service for illegal or fraudulent activities, or activities contrary to current regulations.
In no case shall Dentry assume the responsibilities that legally correspond to the User in employment, clinical, tax, accounting, or administrative matters, nor those derived from their professional relationship with third parties. When such claims affect Dentry as a consequence of actions or omissions attributable to the User, the User will be fully responsible for the damages caused.
Contract Termination
The User may terminate the contract at any time by canceling their subscription from the Platform itself. Cancellation will take effect at the end of the current billing cycle, during which the User will continue to have access to the Service without generating refunds for periods already paid. Once that period has ended, access to the Platform will be disabled and no new charges will be made.
Dentry may suspend or cancel the User's account when they seriously or repeatedly breach these Terms, when there is fraudulent or illegal use of the Service, or when circumstances occur that affect the security, integrity, or stability of the Platform. Termination for cause attributable to the User will not generate any right to compensation or refund.
Regardless of the cause of termination, the User may download their data for a limited period after the deactivation of their account. After that period, Dentry will proceed to delete or block the information in accordance with its Privacy Policy and applicable retention obligations. Termination of the contract will not affect the User's legal obligations that survive it.
Termination of the Service does not limit or extinguish the responsibilities assumed by the User under these Terms, which will continue to be enforceable to the extent compatible with contract termination. Nor will it affect indemnification obligations or clauses that, by their nature, must remain in force after the termination of this agreement.
Data Protection
Dentry processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR). Dentry is a multi-tenant platform in which each clinic's data is logically isolated from that of other clinics.
With respect to the personal data of the User's staff and other individuals that the User enters on the Platform, the User acts as data controller and Dentry acts as data processor, processing such data under the User's instructions and exclusively to provide the contracted Service. The details of how personal data is collected, used, retained, and protected, as well as the rights of data subjects, are set out in Dentry's Privacy Policy, available on the Platform.
Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with Estonian law.
Any dispute derived from the interpretation or execution of this contract shall be submitted, with express waiver of any other forum that may correspond, to the exclusive jurisdiction of the competent courts of Tallinn, Estonia.
The User expressly declares that they contract the Service within the framework of a professional or business activity and that they do not hold consumer status. Consequently, special consumer and user protection regulations will not apply, nor the rules on protective forums provided for consumer contracts.
Modifications to the Terms
Dentry may update or modify these Terms when necessary to adapt them to legal, technical, operational, or functional changes to the Service. Modifications will be published on the Platform and will take effect on the date indicated in the new version. When modifications substantially affect the User's rights or obligations, Dentry will endeavor to communicate them with reasonable notice through available notification means.
Continued use of the Service after the new Terms come into force implies full acceptance of their content. If the User does not agree with the modifications introduced, they may cancel their subscription before the end of the current billing cycle, the contract remaining in force until that date and automatically terminating at the end of the period already paid.
Contact
For any inquiry related to these Terms or the operation of the Service, the User may contact Dentry through the following email address:
hello.dentry@gmail.com Roques OÜ Ahtri tn 12, 15551 Tallinn, Estonia